Returns & Exchanges

At Secundo, we want you to be completely satisfied with your home furnishings, which is why we offer a 30-day return window for items in their original condition. If your new piece doesn't perfectly fit your space, our streamlined process ensures a hassle-free exchange or refund.

1

Initiate Your Request

Log into your Secundo account or use our guest portal to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Item

Carefully repackage your furniture or decor in its original shipping box with all protective padding and documentation to prevent damage during transit.

3

Ship It Back

Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location or schedule a bulky item pickup.

4

Receive Refund

Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing