Frequently Asked Questions

Everything you need to know about styling your home with Secundo.

How long does shipping take for furniture items?

Standard shipping for furniture typically takes 7 to 14 business days. Smaller home decor items are usually delivered within 3 to 5 business days.

What is your return policy for home goods?

We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled to qualify for a full refund.

Do you offer white-glove delivery and assembly?

Yes, for an additional fee, we offer premium white-glove delivery which includes room-of-choice placement, assembly, and removal of all packaging materials.

Are the materials used in your products sustainable?

Secundo is committed to sustainability. Many of our collections feature FSC-certified wood, recycled textiles, and eco-friendly finishes to minimize environmental impact.

What should I do if my order arrives damaged?

Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours with photos of the item and packaging to initiate a replacement.

Which payment methods do you accept?

We accept all major credit cards, PayPal, and flexible financing options through Klarna and Affirm to help you budget for larger furniture purchases.